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FAQ:

EV Charging point owners

Can people outside of my organisation access the charging points?
We will provide you with access cards and a login for app access to create a whitelist of approved users. Only users who are granted access by you the charging point owner will be added to the whitelist.
We’ve lost an access card, what do we do?
Report it lost via the portal login or via our customer support team. The card will then be blocked.
Do ParknRecharge provide charging cables?
No, however we can place you in contact with a recommended supplier. Normally however the electric vehicle owner will have their own cable.
Can someone steal the charging cable from the charger?
No, a pin mechanism locks the cable in place. Only the user who began the charging event can end the charging event and unlock the cable.
Is graffiti or user damage covered by my warranty?
Unfortunately cosmetic rectification works are not covered by your warranty. Should your charging points be damaged in this way please contact our customer support team and they will quote you for the repair.
Can we grant access to charging points outside of work hours?
The best way to do this would be to join any local public charging point scheme. We can notify you of any operating if your region and inform them of your parking restrictions.
Would we need to give the scheme access cards?
No, with your permission we would add the schemes whitelist to your charging points.
Do ParknRecharge have PAYG facilities?
Yes, please contact our support team to set a tariff and payment structure.&
I received 10 access cards with my Schneider charger, will these work my ParknRecharge charging points?
Upon installation these have been returned to us so we can add them to your approved whitelist. Please advise our support team of who is responsible for your charging point on site and we will return them.
What if all the charge points are full?
Your users can login to be added to a queuing system. They will be notified once a charging point is free.
We have other charging points at different locations, can these be added to ParknRecharge?
Our management system supports ABB, ABL, CirControl eVolt, DBT Delta, EBG Compleo, Efacec, Etrel, EC Charging, Mennekes and Schneider EV Link range. As the post owner just let your current CPMS provider know that you wish to change providers and we will sort out the rest.